Registration and Login
My password is not being accepted when I try to log in to the PAC-MAN® online game. What's wrong?
Most likely, you haven't opened a MyGameRoom account. You'll need to open an account to enter your Scratcher. It’s simple, just go to valottery.com to sign up.
I forgot my password. What should I do?
Go to valottery.com and follow the instructions to have your password emailed to you. You’ll need to use the original email address you used to open a MyGameRoom account.
How do I update MyGameRoom account information?
To update any of your account information, please call (804) 420-9584.
Playing for Prizes
I am not able to enter my non-winning PAC-MAN® Scratcher. When I click on “Play for Prizes”, I am asked to log in. Why is this happening?
To play the game for prizes, you need a MyGameRoom account. To open an account, go to valottery.com to sign up.
Where do I find the numbers that I am supposed to enter?
The BONUS GAME ONLINE CODE is the 6-digit alpha numeric code found under the latex in the top right corner on the front of the Scratcher. The Promotion Entry Number is the 14-digit number found on the back of the Scratcher.
I received a message that says my non-winning Scratcher has already been entered. How can that be if I have the Scratcher in my possession, and what should I do?
First, check your list of previously submitted entries to verify that the non-winning Scratcher has not been already entered. If it has not, please contact the Lottery by filling out the email form on our Contact Us page. Include all applicable numbers that you tried to enter, and the Virginia Lottery will investigate.
How many times can I play a day?
You can enter up to 25 eligible, non-winning PAC-MAN® Scratchers per day for this promotion.
Do I have to make it onto the Leaderboard to be eligible to win a prize?
No, every non-winning PAC-MAN® Scratcher entered is placed into the monthly prize drawings.
How do I make it onto the Leaderboard?
By reaching the highest score during the given entry period.
I have Scratchers, but I can't remember whether I have entered them into the drawing. How can I see which Scratchers have been entered?
Each time you submit a non-winning PAC-MAN® Scratcher, a record of the entry appears on the play for prizes page on valottery.com. All of your entries are in that list, so you may cross-reference that list with the Scratchers you are holding.
May I dispose of my non-winning PAC-MAN® Scratchers after I have entered them?
Yes, you may! For this promotion you do not need to keep your non-winning Scratchers once you have successfully submitted them.
Do I need to be a Virginia resident to enter this Virginia Lottery promotion?
No. There are no restrictions for out-of-state players. Anyone who is eligible to purchase Virginia Lottery Scratchers is eligible to participate in drawings for this promotion.
Playing for Fun
Do you need to register for a MyGameRoom account to play for fun?Nope, just click on Play for Fun button and select the game you want to play. You can play over and over just for fun.
Winners and Prizes
How do I find out if I have been selected as an instant winner?
Upon completion of play for prizes games, instant winners will be notified within the game and an email will be sent to the email address that corresponds to the winner’s MyGameRoom account with information on how to claim the prize.